Support your Instagram customers straight from Freshdesk

Stay on top of the communication with your customers on Instagram without leaving Freshdesk. With our app your agents get powerful tools to search, filter, automate and create support tickets from comments, so you never miss a single customer interaction.
Install the app from Freshdesk Marketplace

Connect several Instagram Business accounts with Freshdesk to handle all comments and replies in one place.

The app collects recent Instagram posts and tracks new activity, such as comments and replies. You can then filter them by time/date or content, and comment or reply right from the app. If needed, the agents can also create separate tickets from certain comments, assign them to different agents and let your team collaborate to deliver replies.

The app automatically checks for updates and highlights thumbnails of Instagram posts when new comments or replies are found in them, so you can be sure not to miss anything your customers and followers are writing.

Create new tickets with Instagram posts

The application checks for new posts in Instagram, and creates Freshdesk tickets if there are any. You will then be able to review and respond to all the comments to the posts, right from these entries. You'll also get the usernames and date & time of the comments.

Search & Manage all your comments

The application allows you to so simplify the work with comments by searching and filtering them by time created or certain content. Search for specific keywords and usernames and show comments created during certain time frames.

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Reply to comments straight from Freshdesk

Never leave Freshdesk to answer comments to your Instagram posts and save time & focus! Your answer will be posted on Instagram and stored as comment in the ticket, so your colleagues can stay aware of it.

Separate tickets for extra important comments

If some of the comments deserve special attention, or if the agents require internal help to answer them, you can create new tickets out of them and assign them to different agents or groups — just like with any other tickets in Freshdesk. For instance, you can create a new ticket to assign a comment with a pricing or availability question to your Sales group.

Stay in the loop and never miss an important comment on your Instagram Business account!

App is charged per Freshdesk account per month (i.e. the monthly price is not depending on the amount of agents or Instagram accounts).
Instagram App
$35
/ month
Payment via credit card or bank transfer.
Marketplace Apps are available for Freshdesk subscriptions from Blossom plan and above.
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